Privacy Policy

This Privacy Policy explains how OptiGuard Monitoring ("OptiGuard Monitoring," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, contact us, or use our remote CCTV monitoring services across the United States. By using our website or services, you agree to the practices described here.

1. Information we collect

Information you provide. When you submit our contact or free-trial form, call, email, or message us on WhatsApp, we collect details such as your name, business name, phone number, email address, business type, and any information you include in your message.

Information collected automatically. When you visit our website, we may collect standard technical data such as IP address, browser type, device information, pages viewed, and referring URLs, including through cookies and similar technologies.

Monitoring data. When you become a client, our services involve viewing and processing live and recorded video footage and related event data from cameras you operate at your premises, for the purpose of providing monitoring, alerts, and incident reporting.

2. How we use information

• To respond to enquiries and set up and deliver your free trial and services.
• To provide 24/7 monitoring, real-time alerts, video verification, and incident reports.
• To manage accounts, process payments for paid plans, and provide customer support.
• To maintain, secure, and improve our website and services.
• To comply with legal obligations and enforce our terms.

3. CCTV footage and client data

For monitoring clients, we act as a service provider processing footage on your behalf and under your instructions. You remain responsible for operating your cameras lawfully, including posting any legally required surveillance notices and obtaining any consents that apply at your locations. We do not sell monitoring footage, and we use it only to deliver the services you have requested.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate (for example, cloud hosting, form-and-spreadsheet tools, and communication platforms), bound by appropriate confidentiality obligations.
• Authorities or other parties when required by law, to respond to legal process, or to protect rights, safety, and property.
• Successors in connection with a merger, acquisition, or sale of assets.

5. Data retention

We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention of monitoring footage is governed by your service agreement and your own retention requirements.

6. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us using the details below.

8. Third-party services and links

Our website and services may use or link to third-party platforms (such as Google services and WhatsApp). Their use of your information is governed by their own privacy policies, which we encourage you to review.

9. Children's privacy

Our website and services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision, and continued use of our website or services constitutes acceptance of the updated policy.

11. Contact us

Questions about this policy or your information? Contact us at Optiguardmonitoring@gmail.com or +1 (929) 314-0668.